Strategic Management Analysis of Saudi Aramco Ltd.

To: Prof. Dr. M. Mahmodul Hasan. Course Instructor, Faculty of Business, AIUB. Re: Submission of Term Paper on Saudi Aramco. Dear Sir, It is a grand contentment for us that we have been capable to submit the report. It’s been an enormous practice for us to bring about such a job and we took pleasure in the whole term paper making actions. We tried our degree best with our knowledge to make a full pledged report by analyzing all the available information. We hope that we have fulfilled all the requirements you have asked for. We would be delighted if you kindly accept the report and oblige us thereby.On behalf of the group ‘Jeener Badshah’ With Best Regards, Plaban Roy. Id. No. 11-94732-2. MBA Course: Strategic Management. Section: A. Department of Business Administration. Contents of term-paper as follows: 1. Acknowledgement Letter 2. Executive Summary 3. Definition of Strategy 4. Most Strategic Management Model 5. Company Detailed Profile including mission & visi on and Organogram 6. PESTEL, SWOT and Porter’s Five Forces Analysis 7. SWAN Analysis & TWOS Matrix 8. Value Chain Analysis 9. ViSA Model & SMARTER Model 10. The BCG chart 11.PURE Objectives & GREAT Model 12. Market Analysis including Market Segmentation 13. EFE Matrix 14. CPM Matrix 15. QSPM Analysis 16. Financial Analysis 17. Competitor Analysis 18. Breakeven Analysis 19. KSF Analysis (Industry Key Success Factors) 20. Strategy Evaluation and Contingency Plan 21. Recommendation 22. Conclusion 23. References 2. Executive summary: Saudi Aramco (Arabic: ?Aramko s-Sa? udiyyah), officially the Saudi Arabian Oil Company, is a Saudi Arabian national oil and natural gas company based in Dhahran, Saudi Arabia.Saudi Aramco's value has been estimated at up to US$10 trillion in the Financial Times, making it the world's most valuable company. Saudi Aramco has both the largest proven crude oil reserves, at more than 260 billion barrels (4. 1? 1010  m3), and largest daily oil producti on. Headquartered in Dhahran, Saudi Arabia, Saudi Aramco operates the world's largest single hydrocarbon network, the Master Gas System. Its yearly production is 7. 9 billion barrels (1. 26? 109  m3), and it managed over 100 oil and gas fields in Saudi Arabia, including 279 trillion standard cubic feet (scf) of natural gas reserves.Saudi Aramco owns the Ghawar Field, the world's largest oil field, and the Shaybah Field, one of the world's largest oil fields. Operations: Saudi Aramco is headquartered in Dhahran; and its operations span the globe which include exploration, producing, refining, chemicals, distribution and marketing. Objective of the study: 24. PESTEL, SWOT and Porter’s Five Forces Analysis 25. SWAN Analysis ; TWOS Matrix 26. Value Chain Analysis 27. ViSA Model ; SMARTER Model 28. The BCG chart 29. PURE Objectives ; GREAT Model 30. Market Analysis including Market Segmentation 31.EFE Matrix 32. CPM Matrix 33. QSPM Analysis 34. Financial Analysis 35. Competitor Analysis 36. Breakeven Analysis 37. KSF Analysis (Industry Key Success Factors) 38. Strategy Evaluation and Contingency Plan 39. Strategy Evaluation and Contingency Plan 3. Definition of strategy: Strategy (Greek â€Å" † – strategia, â€Å"art of troop leader; office of general, command, generalship†) is a high level plan to achieve one or more goals under conditions of uncertainty. Strategy becomes ever necessary when it is known or suspected there are insufficient resources to achieve these goals.Strategy is also about attaining and maintaining a position of advantage over adversaries through the successive exploitation of known or emergent possibilities rather than committing to any specific fixed plan designed at the outset. Henry Mintzberg from McGill University defined strategy as â€Å"a pattern in a stream of decisions† to contrast with a view of strategy as planning [2] while Max McKeown (2011) argues that â€Å"strategy is about shaping the fu ture† and is the human attempt to get to â€Å"desirable ends with available means†. Good Strategy + Good Strategy Execution = Good Management . Most strategic management model: 1. PEST analysis 2. STEER Analysis 3. Five Forces Model 4. Strategic Group Map 5. SWOT analysis 6. Blue Ocean Strategies 7. Open innovation 8. seven S model 5. Company detailed profile including mission ; vision: The world’s need for energy is growing, but so too is our ability to meet that demand. Our teams have been discovering new and better ways of delivering petroleum energy since 1933. Find out more about our leadership, our history and the people who make us the world’s leading integrated petroleum enterprise.Who we are Not only is Saudi Aramco the state-owned oil company of the Kingdom of Saudi Arabia, we are also a fully integrated,  global petroleum and chemicals enterprise  and a world leader in exploration, production, refining, distribution, shipping and marketing. We manage the world’s  largest proven conventional crude oil and condensate reserves  of 259. 7 billion barrels. Our average daily crude production in 2011 was 9. 1 million barrels per day (bpd). We also have stewardship over the  world’s fourth-largest natural gas reserves  of 282. trillion standard cubic feet (scf). Saudi Aramco’s downstream accomplishments include our rank as the8th largest refiner in the world, with a worldwide refining capacity of 4. 02 million barrels per day (including domestic refineries, and domestic and international joint and equity ventures). We are also theworld’s top exporter of natural gas liquids  (NGL). Headquartered in Dhahran, Saudi Arabia, Saudi Aramco and its subsidiaries have offices throughout the Kingdom. We also have offices in North America, Europe and Asia.Our subsidiaries and affiliates are located in Saudi Arabia, China, Japan, India, the Netherlands, the Republic of Korea, Singapore, the United Ara b Emirates, the United Kingdom and the United States. Our operations span the Kingdom, including its territorial waters in the Arabian Gulf and the Red Sea, with production and distribution linking all market areas around the world. Vision: * Future of energy * Reliable supply * Contributing to the economy * Developing human potential * Sustainability * Wellness Powering possibilitiesAt Saudi Aramco we’re leading the drive to solve some of the issues that matter most to the global energy industry. We consider it our responsibility – to the Kingdom and the world. Transforming for the Future By 2020, Saudi Aramco will have evolved from being the leading oil and gas company that it is today, into a  fully integrated, truly global energy and chemicals enterprise  with extensive operations across the globe. What we aim to be tomorrow will facilitate a  diversified and sustainable expansion  of the Kingdom of Saudi Arabia’s economy and enable a globally compet itive and vibrant Saudi energy sector.Our vision for the future is best described through the company’s 2020 Strategic Intent: * Shaping our business portfolio through  establishing an integrated value chain approach  in our crude oil mix, further develop the Kingdom’s unconventional gas resources and become a leading global chemicals and refining company. * Supporting the Kingdom in building a vibrant energy industry by promoting an energy efficient economy,  developing alternative energy options, and building a technology portfolio. Delivering an agile, flexible, and efficient organization  to achieve operational excellence and world-class reliability and safety performance through improved operational efficiency, agile decision-making and budgeting activities, insightful performance measurements, and business process improvement. * Building capacity, knowledge, and skills to improve our processes and systems of leadership selection and development, performan ce evaluation, innovation, and research and development. We will take the lead in developing a knowledge-based economy in Saudi Arabia.In short, we aim to unlock the potential of our people and our enterprise to transform from a company of which the Kingdom is proud into a company of which the world is proud. 6. Five Forces Model The five forces model is a framework that analysts use to evaluate the interior factors affecting competition and the external factors affecting bargaining power. This helps to understand the industry and what strategies are needed to gain a competitive advantage Rivalry Among Existing Firms (Low) 1. Threat of New Entrants 2. Threat of Substitute Products 3. Bargaining Power of Customers . Bargaining Power of Suppliers Bargaining Power of Suppliers * High competition among suppliers | | | | * Volume is critical to suppliers | Bargaining Power of Customers | | * Product is important to customer| | * Large number of customers | Intensity of Existing Rivalry * Government limits competition| | * Large industry size | | | Threat of Substitutes * Substitute is lower quality | | * Substitute has lower performance | | * Limited number of substitutes| Threat of New Competitors * Strong distribution network required| | * High capital requirements| | * High learning curve | | Entry barriers are high | SWOT analysis Strengths * Spending on alternative energy. * Investment in high profile project. Weaknesses * Declining sales of refined products, resulting in lowering top line growth. * Declining replacement rates in recent years. Opportunities * Growing Asian-Pacific population and expansion of their economy will lead to greater demand for energy * Bio-fuels and alternative energy methods Threats * Prolonged global recession * International Union Strikes and other global political events (Environmental issues) SWAN Analysis StrengthThe brand image they have created sustaining over 80 years. Management who are highly skilled and to operate the com pany Weakness Declining profit over the years Unable to cope up with the existing competitors to become the leader in the industry Achievements Have major achievement in taking out the oil from deep of the desert Emerged as one of the biggest supplier of Oil Next Step Achieving the global leadership Beating the close competitors Developing the skill of the local employees. TOWS Matrix Factors| Weight| Rate| Weighted Score| Opportunities|   |   |   |Better management of product lines| 0. 18| 3| 0. 54| Globalization| 0. 21| 4| 0. 84| Environmental concerns| 0. 21| 4| 0. 84| | | | | Threats| | | | Fierce competition| 0. 2| 3| 0. 6| War and terrorist attack impact| 0. 2| 3| 0. 6| Total| 1. 00| | 3. 42| | | | | Strength| | | | The brand image| 0. 22| 3| 0. 66| Skilled management| 0. 13| 2| 0. 26| Enriched natural resources| 0. 15| 3| 0. 45| | | | | Weaknesses| | | | Improper utilization of natural resources| 0. 25| 3| 0. 75| Lack of local skilled labor| 0. 08| 2| 0. 16| Local techn ological non advancement| 0. 17| 2| 0. 34| Total| 1. 00| | 2. 62|

A Professional Moral Compass Essay

Ethics, a branch of philosophy refers to the values for human conduct, considering the rightness and wrongness of actions and motives. As nursing profession is an integral part of the health care environment, the nursing ethics provides the insight to the values and ethical principles governing nursing practice, conduct, and relationships. The Code of Ethics for Nurses, adopted by the American Nurses’ Association (ANA) is intended to provide definite standards of practice and conduct that are essential to the ethical discharge of the nurse’s responsibility (American Nurses Association, 2012) A nurse cultivates personal ethics through personal, cultural and spiritual values which becomes a moral compass for their professional ethics. Personal ethics in combination with the code of ethics often assist the nurses in personal and social decision making during ethical dilemma. This ability prompts them to better respond to needs of the suffering patient and their own well-being. This paper will discuss the personal, cultural, and spiritual values contributing to nurses’ individual worldview and philosophy of nursing and the moral and ethical dilemma being faced in this profession. Values Contributing to Individual’s Worldview and Philosophy of Nursing Born in a Christian middle class Western Indian family, the strict traditional values helped to embed the concept of service, trust, respect, integrity and responsibility through family, friends, education and beliefs. The personal and spiritual belief on the remarks, â€Å"Do to others as you would have them do to you†, from the New International Version of Bible has kindled the concept of service, integrity and respect at an early age of one’s personal life. The cultural quench to care for fellow humans and strive to make difference in one’s own life prompts one to accept Nursing as a profession. Acquaintance to different cultures, languages and religions influences the world views and nursing decisions in providing culturally sensitive care. The traditional spiritual and cultural moral values along with diverse worldviews became the directorial moral compass to take the right decision on behalf of the patients and personal life and empowered to improve the confidence and capability as a nurse. Values, Morals and Ethics in Nursing Practice Values, Morals and Ethics are often reflected as interweaved behavioral rules. Values are one’s fundamental beliefs developed from childhood through family and society. Morals are values that attribute to a system of beliefs. Ethics is the ability to make right and wrong decision based on adopted morals (Navran F. J. , 2010). When values, morals and ethics of an individual have influence over the nurses’ professional conduct, it often tips to conflicting situation in one’s nursing practices. One such situation is the issue of ‘abortion’. When a nurse’ spiritual doctrine is against abortion, it would be against their moral to assist in decision making to abort the baby even when the fetus is deformed, thus arising an ethical dilemma between the personal moral values and the professional ethics. Thus a communication barrier is often felt by nurses while dealing with physicians/ patients during the early days of practice in different cultures but eventually scholar to converse on behalf of the patient and to be an efficient patient advocate. The moral values adopted during the years of experience gets reformed with new believes and practices and hence enables to provide better ethical care during the nursing profession. The Codes of Ethics serves as guidelines when the nurse’s individual moral values conflict with the actions expected from their profession (American Nurses Association, 2012). Morals and Ethical Dilemmas Faced in the Health Care Field As nurse’s role in health care environment varies from caring, communicating, teaching to advocating and leadership, the likelihood of moral and ethical dilemma is inescapable. Such situations arise when there is an opposing conflict among intentions, decisions, and actions between the right and wrong. A common dilemma faced by the care providers is based on religious and spiritual background. Some religions do not support induced death by humans and nurses may have trouble supporting the patient and family about cases like abortion. Although it is the individual’s right to make decisions about their bodies, the religious values do not allow one to be a part of the procedure. Another issue is when nurses encounter’s with patients diagnosed with AIDS or other sexually acquired diseases. The nurses become judgmental towards the patient ultimately interfering in the care of such patients. Any of the above circumstances affects the behavior and decision making to provide quality care to the patients that will place nurses in ethical dilemma, and will force them to turn towards the ethical guidelines set forth by the Code of Ethics for Nurses. The nurses should always strive to safeguard patient’s right, and their well-being while maintaining professional integrity (American Nurses Association, 2010) . Conclusion Nurses’ being the important element of the health care field, their decisions along with commitment plays an essential role for the welfare and safety of humanity. Their decision making capabilities molded from the framework of their personal, cultural and spiritual values often lead them to ethical dilemma. In situation with conflicting moral values, the nurses are expected to be professional and ethical, and refer the Code of Ethics to get guidance for the ethical dilemma to allow nurses to deliver quality care. Although a nurses’ worldview is influenced by the cultural, religion and moral values, one should follow the code to maintain the respectability and integrity of their profession.

Anna Hazare’s Movement Against Corruption

A new landmark in the history of independent India, a new path paved by the veteran anti- corruption campaigner Anna Hazare. His struggle against corruption was a gentle reminder of Mahatma Gandhi’s Satyagraha. His fast-unto death, the five day fast has shown the world what Gandhism means in today’s world. The power of Gandhiji’s non violence will never cease to exist in the ages to come. While in Libya and Yemen there is bloodshed for freedom, where people are waging war against one another during the crisis, here in India, a respected social activist Anna Hazare is waging a peaceful, non violent war against corruption. His urge to free India of the greatest evil, corruption, commends appreciation. This fight against corruption staged at Jantar Mantar was not a one- man show. People from different parts of the country gave their support to Anna Hazare. The greatest merit of this non violent struggle was that no political party was involved in it. Anna Hazare and his supporters were not influenced by any political party. There was only one flag waving high in the sky and in our minds, the Indian National Flag. The fast ended on a very positive note when the idea of Jan Lokpal Bill was accepted by the Government of India. According to the Jan Lokpal Bill, there will be a separate body to investigate and curb the ugly face of India†¦. CORRUPTION; where people have the right to raise their voice against corrupt politicians. Moreover the CBI will be seen as an independent body, free of any other external influence. Now that the bill is going to be sanctioned, a very important question arises†¦. Can all the Indians touch their heart and say with confidence that the Jan Lokpal Bill will eradicate corruption Maybe to an extent but I don’t think it will erase corruption completely in a vast country like India. The Jan Lokpal Bill may have loopholes like the Right to Information Act, an Act passed due to the thrust laid by Anna Hazare. According to the right to information act, the citizens of India have the right to get information on any matter concerning the country, but recently an incident occurred which clearly reflects the loopholes in it. A citizen of India lodged a complaint about the illegal wealth possessed by the former chief justice of India, K. G Balakrishnan. Even today complete information about the wealth of this most corrupted chief justice of India is not known to the public. Why? Is it beyond the Right to Information Act? Similar loopholes are likely to be there in the Lokpal bill also. It is sure that as time passes some illegal and illogical rule will come whereby the citizens cannot use this bill against the Prime Minister, Chief justice and so on thus restric ting its use. The new committee formed to frame the bill must take in the interest of all sections of the population. It should be taken care that the bill will be unbiased and does not favour any person; be it the president or prime minister. Further it should be accompanied by other reformation, yes, reformation from the grass root level. Recently when assembly elections were held in Kerala, crores of rupees were spent by each candidate of the 140 constituencies for campaigning. Where did this money come from? If it is the contribution made by big industrialists and so on, then those candidates when elected should serve their interests. In Tamil Nadu, people are given free T. Vs and laptops. Where did this money come from? All these are different manifestations of corruption. A very effective way to end corruption is to reduce the money power in elections. Crores of rupees are deposited as black money by many influential people abroad. This unaccounted money should be brought back and if it is done, this black money alone can provide the necessary funds required for the construction of metros in a ll the states of India. These reformations if enforced can provide that extra impetus needed to curb corruption along with the Lokpal bill. The Lokpal bill is cent percent legitimate and it upholds the spirit of the constitution because its main aim is to create a corruption- free India. If by any chance it is against any article of the constitution, it is better to amend the constitution rather than the bill because of its most noble cause. The 2G spectrum case, Adharsh Bhavan Colony, commonwealth games are the different issues which we have been hearing in the last few months which has made India a laughing stock in the comity of nations. Let us use the Jan Lokpal bill wisely, sealing its loopholes and see the ultimate result. Let us hope for the best.

Cuban Collection Against the US Essay Example | Topics and Well Written Essays - 750 words

Cuban Collection Against the US - Essay Example After the collapse of the communist U.S.S.R. in 1991 Cuban military capability has diminished to a great length, and the government uses Direccion General de Intelligencia (DGI) to provide security against an interference of the internal affairs of the country from the U.S. The Cuban regime knows it too well the threat they face from the United State government and have sent DGI agents to gather intelligence and prepare the regime to counter any philosophical ideas in the country social, economic and political structures. This was evidenced by the arrest of the Cuban Five in 1998 in the U.S, Ana Montes in 2001 and Gwendolyn & Walter in 20093. This demonstrates how the Cuban prioritize on spying on the U.S government even with the defeat of communism. According to the House Committee on foreign relations, Cuba posed a threat to American citizen. Ms. Ros Lehtinen argued that the Castro regime threatened the U.S. national security interest with its state sponsored terrorism operation just 9 miles away from American shores4. The committee members also discusses the Cuban espionage operation by the Wasp network in the country’s military installations. Moreover, the Cuban regime has had used its spy agent to attack the U.S cyber system. The tension between Cuba and the United State is so severe that many CIA agent have died while in Latin America as a result of their counterpart in the U.S colluding to provide classified information to the Cuban regime. The Cuban regime has also used its doctors to spy on its behalf when they are shipped all over the world5. Fidel Castrol has been a stabling block of U.S President that have assumed office since he seized power in 19596. The U.S tried to remove Castrol from power in the early 1960 through spying and other scheme, but it failed in all its operations. For this reason, the DGI and foreign contracted CIA agent

Impact of Affordable Healthcare Act on North Carolina's Uninsured Essay

Impact of Affordable Healthcare Act on North Carolina's Uninsured population - Essay Example However, the Affordable Care Act has given two percent of North Carolina’s uninsured adult parents the eligibility for Medicaid (Ronai, 2011). It has been noted that there are some North Carolinians who are eligible for coverage under Medicaid but have not enrolled partly because of historic enrolment barriers and partly because they are not aware of their eligibility. It is projected that the coverage expansion of the Affordable Care Act will reach out to more of the individuals who are eligible for cover but are still uninsured as it streamlines North Carolina’s enrolment processes thus increasing the enrolment of eligible persons for Medicaid. Uninsured North Carolinians who earn above the limit of premium tax subsidies will not be covered under the Affordable Care Act. The Affordable Care Act does not cover uninsured undocumented North Carolinian immigrants (Milstead, 2013). According to the Affordable Care Organization (ACO) concept enacted in 2010 by congress, healthcare organization can be looked at in two dimensions, the ACO and individual healthcare institutions that can constitute an ACO. One of impacts of the economics of providing care to patients from an ACO’s point of view is the demand for caution in navigating the complex formula for reimbursing its member hospitals and physicians. The complexity of this formula draws from the combination of fee-for-services under Medicare and shared-savings for hospital and physician ACO participants. ACO has an added duty of upholding accountability for the quality and cost of patient care including the overall care of its fee-for-service Medicare beneficiaries. ACOs have to design legal framework that would allow for the reception and distribution of payments for shared savings to its participant physicians and hospitals. ACOs have to meet the patient-centeredness criteria provided by the Secretary including patient and caregiver assessments and provision of

Final research Paper Example | Topics and Well Written Essays - 500 words

Final - Research Paper Example This is because the racist view of the white people was that freedom would radically alter the minds of the blacks. They therefore sought means and ways to eradicate them through conducting round ups and vandalizing the black neighborhoods with an aim to demonize the blacks and consequently raise funds to ship them back to Africa. The whites believed that the blacks had an innate inferiority and thus their impoverished condition and thus their concerted efforts to eliminate their presence.an example is Robert Carter III sent his sons to be educated in the Baptist College so that they could not be influenced by his five hundred slaves. The blacks therefore had a hard time trying to succeed in various aspects like their political ambitions and social economic situation. This is because of barriers put in place by the whites which degraded the free black people. They believed that the moral rectitude of the slaves was wanting. They therefore regarded the black people as strangers whose presence was unexpected and unaccounted for as they had no citizenship. The blacks on their side, sought to fight the racists beliefs and perceptions by seeking to strengthen their pride through the emphasis of the African distinctiveness. The negative interpretations of slavery among the whites made them to sideline the blacks in sectors like politics, social and economic development. The blacks played no role in crucial roles in the society and this led to the Civil war. This gained them some mileage and they began to have a small influence in the decision making process of the Country. Despite these advancements racism was still evident as the whites still believed in the discrimination and insubordination of the black people (Blackmon 156). Most historic writers like Joanne Pope Melish had the view that racists perceptions though they facilitated the enslavement of the black people, they did not solidify into ideas of permanent

Discussion Question Responses for Strategic Management Assignment

Discussion Question Responses for Strategic Management - Assignment Example I strongly agree to the idea that companies’ missions should share a strong link with the vision. A mission is better described or elaborated, as compared to the vision. This is because it explicates the reason for the firm’s existence, the technicality it desires to employ in order to achieve its goals and the scope of its activities or operations. However, I reason that it is not necessary that firms include social responsibility or roles in their missions, even though the idea sells the company. This is because it makes the company engage in unnecessary activities and expenses that can be easily avoided. Acision, a data management firm, offers a comprehensive vision statement that encompasses every important element. First, it understands customers’ needs then followed by the approach employed to meet the needs (Acision, 2011). The company also points the uniqueness of their services by pointing out that their data will be evolving. This is an impeccable approach, as it will ensure the company fully meets its client desires. It is important to note how Acision idealizes themselves as the most prominent firm in mobile data. Despite the fact that the statement itself is debatable, it provides a motivation to the employee when conceptualized. I, therefore, applaud how the company states its values and promote employees condition to uphold the code of ethics strictly. However, I am displeased by the fact that the vision does not state the welfare of employees in the company. I do agree that mission and value statements should be evaluated to test whether they are within reach of practical effort. In discussing the ineffectiveness of a firm’s vision or mission, I find it imperative to look at the factors that cause the same. A clear vision enables easy formulation or creation of company objectives. However, if

The Music Video Picasso Baby by Jay Z Essay Example | Topics and Well Written Essays - 750 words

The Music Video Picasso Baby by Jay Z - Essay Example The essay "The Music Video Picasso Baby by Jay Z" aims to analyze the album of Ja-Z and gives a review on his video. Picasso Baby, included in Jay Z’s album titled ‘Magna Carta Holy Grail’, is a music piece inspired by art-world icons and ‘high-status’ figures. The performance was with an interaction of an invited-only audience composed of a number of elites in the art world. Performance by artists like Marina Abramovic from the MoMA show-â€Å"The Artist is Present† graced the video. The lyrics and script relate to the video in that performance art, just like other types of arts, draws its influence from ‘stigmata effect.’ This means that he does not just perform in concerts for the audience, but engages the audience as a necessary and equal part of the performance. The piece takes place through the bodies of all the listeners, including the artist (Jay Z) himself. Picasso Baby’s performance is a manifestation of performanc e changes that Jay Z is trying to achieve. Depending upon individuals who present themselves before the performing artist, Jay Z acts a shiny surface that embodies and reflects his fans. Herein, the connection between ‘Picasso Baby’ and the works of famous artists he mentions in his lyrics is seen. Watching the video for the first time, I was drawn to the entire performance as a normal event. Using Pace Gallery as the setting also makes the whole performance questionable considering that Jay Z’s celebrity status is enough to grant him entry into the gallery.

School Anxiety Research Proposal Example | Topics and Well Written Essays - 1500 words

School Anxiety - Research Proposal Example Introduction Literature Review Bernstein (2011) defined separation anxiety as a common anxiety disorder that lasts for at least 4 weeks, among children who are 18 years old and below. This is often believed as the precursor to refuse to go to school, and affects about three fourths of children who are in school entrance age; however, this is sometimes mimicked the symptoms of school refusal. Hence, children who are identified to have refusal to go to school must also be tested for mutism (Bernstein, 2011). On the other hand, separation anxiety among children ages 3 to 4 years of age is considered as developmentally normal. During this stage, they exhibit mild distress and clinging behavior by the time they are separated from their figure of attachment such as their caregivers (Bernstein, 2011). Bernstein (2011) noted that studies have shown that a correlation about significant reading and math achievement impairment 5 – 6 years after school entrance was noted among children wh o exhibit considerable anxiety symptoms. ... Bernstein (2011) analyzed that those children have long term impairment and morbidity as well as unchanged dysfunctional interaction among parents and children at home. Bernstein added that the key to shorten the course of anxiety among school aged children, prompt treatment must be applied. Otherwise, due to intensity and chronicity of anxiety experienced by these children, 40 – 50 percent of these children or youth are at risk for being out of school and unable to graduate because of refusal to treatment. Another literature from American Academy of Child and Adolescent Psychiatry (2011) states that although young children considers going to school as an exciting and enjoyable event, some considers it as a source of intense fear and panic that parents must be concerned of. Regular minor complaints of not wanting to go to school can be a sign for children not wanting to leave their comfort zone at home. American Academy of Child and Adolescent Psychiatry (2011) noted that this saga is very difficult for parents to cope, but with the help of professional workers, these fears and behavior of being panicked and refusal to go to school can be successfully treated. Children who refused to go to school are usually children who became closer to their parents following a period of staying at home during school breaks or brief illness. However, once these children are used to in frequently being in school, they begun to calm down since their primary concern is not going to school, but rather, it is leaving their comfort zone at home (American Academy of Child and Adolescent Psychiatry, 2011). Children with persistent separation anxiety will experience serious potential long – term effects of anxiety and panic disorder when left untreated. Serious educational or

The Economics of Women Men and Work Assignment Example | Topics and Well Written Essays - 1000 words - 1

The Economics of Women Men and Work - Assignment Example Men labored in the fields, traded, or worked at other jobs in order to bring his earnings home to his wife. The wife then made what was given last. Whether it was gold, bread, or other goods, the wife had to manage it. The wife also made clothes, soap, and other daily essentials. Children were expected to do chores. Cows produced milk, eggs were laid by hens, and other essentials chores were expected from the children. Everyone contributed to the economics of this household. Feminism and Marxism revolutionized the economics of the family. Whereas in the neoclassical family the man held all the power, women started gaining power in the 21st century. Today two working parents are common. What has become even more commonplace is a single family home. Mothers that get child support, or most of the time do not receive child support, are raising children. Divorce has given women a bargaining chip but has created a hardship on the single mothers. Domestic violence has decreased due to divorce, but the divorce rate has risen to nearly a 50/50 percent ratio. Another economic concern is childcare and housework. When women work out, or both parents work out, childcare must be considered. School-aged children must have a care before and after school if a parent has a 9 to 5 job. A nanny might be required for parents working unusual hours like the graveyard shift. Parents might choose to work opposite shifts in order to watch the children. Housework might have to be paid for as well. If two parents, or a single parent, is working too many hours a housekeeper might be necessary. It all plays into the economics of the family. Chapter Four discusses the balance between home and the labor force. The number of hours to work in order to make a living to the women’s attachment to the workforce was looked at. Economically the labor force must balance both work and home.

Analysis of the Use of Tag Questions Essay Example for Free

Analysis of the Use of Tag Questions Essay Tag questions are those fragments at the end of a sentence when a person is asking to be affirmed. Instead of a statement being declarative or imperative, the use of the interrogative fragment at the end of the sentence reformulates the statement into a tag question (Akmajian 2001). Examples of variations of tag questions include â€Å"†¦, will you? †, â€Å"†¦, isn’t it? †, â€Å"†¦, okay? †, and â€Å"†¦, right? † Use of these interrogative fragments at the end of sentences are often referred to as leading questions, in that the questioner is desiring the answerer to verify what one is saying is true. In studying the use of tag questions among random groups of people of varying occupations and genders, it is interesting to note the ways in which certain tag questions are used in a wide range of settings. Men and women differ in their use of particular tag questions, as do people who are more or less familiar with one another (Lakoff, 1973). People from different cultures also use tag questions in various ways, placing emphasis on different word choices in various settings (Moore Podesva, 2009). This study aims to describe the ways in which tag questions are used in various populations and to make an assessment of the most widely used tag questions. In narrowing down the tag questions being studied, it is assumed that â€Å"okay† and â€Å"right† are the most commonly used tag questions. â€Å"Okay† is a tag question which is more open-ended and allows for the answerer to have more leeway in answering negatively. â€Å"Right† is a tag questions which is more close-ended and places more pressure on the answerer to answer affirmatively. In beginning to study linguistic patterns and collect data, it is hypothesized that the most often used tag question will be the use of the tag â€Å"okay†, with â€Å"right† being used more often by males than females. Methodology In studying the linguistic patterns of people in speech and writing, data was collected about the speakers and contextual situations, including the tag question being used, the gender of the questioner, the gender of the answerer, the familiarity of questioner and answerer, and the channel of communication. There were various situations in which the use of tag questions was identified, including discussions between men, women, elderly, adults, children, spouses, coworkers, friends, and strangers, and in informal settings, formal settings, stores, workplaces, face to face, telephone, and electronic messaging. Each noted tag question was recorded in a small notebook, collecting data on the diverse amounts of tag questions being used in a wide range of natural settings. By paying attention to nearby conversations and online messages, one is able to gather a significant amount of information about linguistic patterns, including the prominence and level of occurrence of various tag questions. It is important for linguistic researchers to be good listeners and to make careful observations of the situations they are attempting to describe. The moment in which a tag question is utilized comes very suddenly, and the good linguist has one’s ears perked for these significant moments and is able to take a virtual snapshot of the scene, including and emphasizing the use of language. In this study, 50 different random occurrences of the use of tag questions in society were collected, with significant identifiers and situational circumstances being recorded.

Wild Horse Round-Up in Nevada Essay Example for Free

Wild Horse Round-Up in Nevada Essay The rounding up wild horses and leading them to their new destination, howbeit, for the slaughter or sales, has created a rift of an US (i.e. particularly; citizens of Nevada) and THEM (i.e. Federal Government, BLM) mentality. The animal activist is citing cruelty to animals and stifling the â€Å"First Amendment, Freedom of the Press†, on the part of BLM. The following article was quoted from USA Today: [A federal roundup of wild horses in Nevada was scheduled to resume Thursday and to continue through this weekend despite nearly two dozen animal deaths since it began. The Bureau of Land Management (BLM) says three of the deaths were due to injury and 18 due to severe dehydration following a drought. Horse activist Laura Leigh, whose lawsuit put a temporary halt to the roundup July 14, blames the deaths on the BLM, which she says allowed the horses to become dehydrated and held the roundup during the hottest season of the year. This is foaling season, it could have been done earlier, it could have been done last fall, Leigh says. This is not following the mandate to manage and protect our horses. Its just wrong. She and other activists also complain that the BLM has blocked them from observing the roundups to control the flow of images and public opinion. The BLM will escort up to 20 members of the media and the public to observe roundup operation today and Saturday for the first time since the roundup began July 10. The BLM says the roundup of wild horses is a necessity because the mustang population is growing so fast that horses are running out of food and harming the native land and wildlife. Agency estimates show 38,000 mustangs and burros roam 10 Western states; half are in Nevada. Leigh and other activists say the agency is moving the animals to clear the way for livestock grazing and energy interests. Elliot Katz, founder of In Defense of Animals, which filed a separate lawsuit, says wild horses are a low priority nationally because they dont produce a profit. Theyre just in the way of corporations who have cattle interests or want to do mining, Katz says. Theres been a gradual continuing effort to get rid of them.] (Dorell, 7/29) BLM’s stands its ground by stating they are â€Å"required by law to balance the needs of multiple interests on public lands, including wild horses, wildlife, mining and livestock. Wild horses, which have few predators and double their population every four years, can damage habitat shared by endangered and threatened species such as the pygmy rabbit and the lahontan cutthroat trout, says Heather Emmons, a spokeswoman for the BLM in Nevada.† (Dorell, 7/29) One of the many law suits that have been filed comes out of New Mexico and has gone to the Supreme Court. KLEPPE v. NEW MEXICO, 426 U.S. 529 (1976)  426 U.S. 529 KLEPPE, SECRETARY OF THE INTERIOR v. NEW MEXICO ET AL. APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW MEXICO No. 74-1488. Argued March 23, 1976 Decided June 17, 1976 The Wild Free-roaming Horses and Burros Act (Act) was enacted to protect all unbranded and unclaimed horses and burros on public lands of the United States from capture, branding, harassment, or death, to accomplish which they are to be considered in the area where presently found, as an integral part of the natural system of the public lands. The Act provides that all such animals on the public lands administered by the Secretary of the Interior through the Bureau of Land Management (BLM) or by the Secretary of Agriculture through the Forest Service are committed to the jurisdiction of the respective Secretaries, who are directed to protect and manage [the animals] as components of the public lands . . . in a manner that is designed to achieve and maintain a thriving natural ecological balance on the public lands, and if the animals stray from those lands onto privately owned land, the private landowners may inform federal officials, who shall arrange to have the animals removed. Appellees, the State of New Mexico, its Livestock Board and director, and the purchaser of three unbranded burros seized by the Board (pursuant to the New Mexico Estray Law) on federal lands and sold at public auction, and whose return to public lands had been  demanded by the BLM, brought this suit for injunctive relief and for a declaratory judgment that the Act is unconstitutional. A three-judge District Court held the Act unconstitutional and enjoined its enforcement. Held: As applied to this case, the Act is a constitutional exercise of congressional power under the Property Clause of the Constitution, which provides that Congress shall have Power to dispose of and make all needful Rules and Regulations respecting the Territory or other Property belonging to the United States. Art. IV, 3, cl. 2. Pp. 535-547. (FindLaw, June) (a) The Clause, in broad terms, empowers Congress to determine what are needful rules respecting the public lands, and there is no merit to appellees narrow reading that the provision [426 U.S. 529, 530] grants Congress power only to dispose of, to make incidental rules regarding the use of, and to protect federal property. Pp. 536-541. (FindLaw, June) (b) In arguing that the Act encroaches upon state sovereignty and that Congress can obtain exclusive legislative jurisdiction over the public lands in a State only by state consent (absent which it may not act contrary to state law), appellees have confused Congress derivative legislative power from a State pursuant to Art. I, 8, cl. 17, with Congress powers under the Property Clause. Pp. 541-546. (FindLaw, June) (c) The question of the Acts permissible reach under the Property Clause over private lands to protect wild free-roaming horses and burros that have strayed from public land need not be, and is not, decided in the context of this case. Pp. 546-547. (FindLaw, June) A law suit filed and made it to the U.S. Courts of Appeals, Federal Circuit was initiated from a rancher family of Fallini who states in the following law suit the cost of the wild horses to them personally: FALLINI v. UNITED STATES Susan L. FALLINI, and Joseph B. Fallini, Jr., in each of the following capacities:  as an individual person and successor to the interest of Helen Fallini as sole heir of Helene Fallini, deceased, executor of the last will of Helene Fallini, and Trustee of the Helene Fallini Living Trust and the  Helene Fallini Living Trust as the sole distributee of the last Will of Helene Fallini, Plaintiffs-Appellants, v. The UNITED STATES, Defendant-Appellee. No. 94-5110. June 08, 1995 Before MICHEL, LOURIE and BRYSON, Circuit Judges. William F. Schroeder, Vale, OR, argued for plaintiffs-appellants.   With him on the brief was William A. Schroeder, of Boise, ID.Peter A. Appel, Attorney, Environment and Natural Resources Div., Dept. of Justice, Washington, DC, argued for defendant-appellee.   With him on the brief were Lois J. Schiffer, Asst. Atty. Gen., John A. Bryson and Dorothy R. Burakreis, Attorneys.   Of counsel was Laura B. Brown, Office of the Sol., Dept. of the Interior, Washington, DC. James L. Huffman, Dean and Professor of Law Director, Natural Resources Law Institute, Northwestern School of Law, Lewis and Clark College, of Portland, OR, was on the brief for amicus curiae, Water for Life, Inc. (FindLaw, June) In this Fifth Amendment â€Å"takings† case, the Fallinis, who are engaged in cattle ranching in Nevada, argue that the federal government has taken personal property from them without compensation.   The Fallinis contend that the government affected a â€Å"taki ng† by requiring them to provide water to wild horses living in the area in which the Fallinis conducted their ranching activities. The Court of Federal Claims ruled against the Fallinis, concluding on motion for summary judgment that they had no property right that was taken by governmental action.  Fallini v. United States, 31 Fed.Cl. 53 (1994).   We conclude that their complaint was not filed within the applicable statute of limitations period and that the complaint should be dismissed on that ground. (FindLaw, June) The suit alleges the wild horses are costing their family approximately $1 million between 1971 and 1991 for the watering of the animals which they have not been allowed by the BLM to fence off the watering areas in such a way to grant cattle access by deny horses from accessing the water supply. In conclusion of the law suit filed by the Fallinis family states as follows: What the Fallinis may challenge under the Fourth Amendment is what the government has done, not what the horses have done. The only governmental action that could constitute a compensable  taking in this case is the governments directive forbidding the Fallinis from shooing the horses away from the water that the Fallinis have produced at their developed water sources.   That governmental action cannot be regarded as recurring with every new drink taken by every wild horse, even though the consumption of water by the wild horses imposes a continuing economic burden on the Fallinis. See Delaware State College v. Ricks, 449 U.S. 250, 258, 101 S.Ct. 498, 504, 66 L.Ed.2d 431 (1980) (proper focus, for statute of limitations purposes, â€Å"is upon the time of the [defendants] acts, not upon the time at which the consequences of the acts became most painful†).   Because the Fallinis identify the enactment of the Wild Free-Roaming Horses and Burros Act as the governmental action that prevented them from fencing the horses away from their water sources, and because they admit that they suffered injury from the date of enactment, their claim must be regarded as accruing long before they filed their present suit. (FindLaw, June) III Based on our analysis of the Fallinis takings claim, we conclude that their claim was time-barred.   We therefore vacate the judgment and remand this case to the Court of Federal Claims with instructions to dismiss the complaint as untimely. (FindLaw, June) Each party shall bear its own costs. VACATED AND REMANDED WITH INSTRUCTIONS BRYSON, Circuit Judge. (FindLaw, June) The round-up of the wild horses is complex with legitimate issues on all sides. I see four distinct (legitimate) sides in this fight. They is the BLM, the animal activist, the media, and the cattle ranchers. The BLM cites it has a legal responsibility to round them up for control of population and preservation of public lands, including wild horses, wildlife, mining and livestock. The animal activists cite cruelty on the method used by the BLM with the time of year the round-ups are conducted to how they are treated while in captivity. The Public News Media cites they are being denied the first amendment right to the â€Å"Freedom of the Press† by being restricted access during the round-ups. Lastly, there is the cattle rancher that is citing a Fourth Amendment violation by the seizure of the water without their permission. Somehow there needs to be a balance of the issue. In my  opinion, the Public News Media doesn’t have a say in the matter because they twist any issue for the selling of their news and that is why they are in the fight. The animal activist have no place in this matter either because they are not any different than the News Media. I see two main players that have a stake in the holdings. The BLM and the cattle ranchers. Those are the two entities that are directly affected by this ordeal. The BLM has to strike a delicate balance of their responsibilities to Federal and State Law and to accomplish this with disturbing anybody’s ZEN. The cattle ranchers are trying to make a living in an economy that is seeing less and less profit. References Dorell, O. (7/29/2010). Federal roundup of wild horses resumes in Nevada. Retrieved from http://http://www.usatoday.com/news/nation/2010-07-22-wild-horses_N.htm FindLaw. (June 08, 1995). United States Court of Appeals,Federal Circuit, FALLINI v. UNITED STATES. Retrieved from http://caselaw.findlaw.com/us-federal-circuit/1336480.html FindLaw. (June 17, 1976 Decided). U.S. Supreme Court, KLEPPE v. NEW MEXICO, 426 U.S. 529 (1976). Retrieved from http://caselaw.lp.findlaw.com/cgi-bin-getcase.pl?court=usvol=426invol=529

Change and Conflict Management in Nursing

Change and Conflict Management in Nursing Jon Teegardin Change and Conflict Change and conflict occur in all aspects of our society. In nursing, it is important to identify and embrace change, address and resolve conflict, and do so in an effective and efficient manner. This paper will present descriptions of change theories, conflict theories, and how a nurse’s ability to handle both can enhance or hinder effective leadership. Additionally, the leader as a change agent will be discussed. Change Theories While there are numerous theories of change that exist, in the profession of nursing there are three main theories that are consistently seen throughout the healthcare industry. These theories are Lewins theory of change, Rogers change theory, and Spradley’s change theory. Lewins change theory Probably the most recognizable theory of change is that presented by Kurt Lewin. His theory involves three stages to change: unfreezing, moving, and refreezing (Stolley, 2005). Two forces are present in this theory, the driving force, or those pushing for a particular change, and the resistant force, those who are resistant to the change. For change to occur the driving force or agents for change, must be stronger than the resistant force. In the unfreezing stage, the driving force develops a method that allows people to let go of the current, unproductive way of doing something. By finding this method, individual resistance to the change is overcome. In the moving phase, individuals are encouraged to change their way of thinking, feeling, or behavior to the new method. Finally, in the refreezing stage, this change becomes the new habit and ultimately the standard operating procedure. Lewins theory is also referred to as the force field theory that states an organization attempts to maintain a state of equilibrium between change forces and restraining forces (Swanson, Creed, 2014). Change agents are the forces for change and must overcome the restraining forces to make the change successful. Rogers change theory Everette Rogers’s theory is a modification of Lewins change theory and involves five stages. The stages are awareness, interest, evaluation, implementation and adoption (Boston University School of Health, 2013). Roger’s theory is typically applied to long term projects. In the awareness stage, individuals are exposed to the new idea or process but lack all of the information about it. In the interest stage, the individual is interested in the new idea and seeks out additional information. The next stage is the evaluation stage where the individual determines how to apply the idea or process to their situation and decides whether or not they want to try it. The implementation stage occurs when the individual decides to make full use of the idea or process. Finally, in the adoption stage, the individual decides to continue to use the new idea or process. Roger’s theory is an example of social cognitive theory. Change does not occur immediately among all those presented with the change. There are actually five groups of people that implement the change over time. These groups are innovators who are leaders that embrace the change immediately, early adopters who are also leaders but will follow innovators, the early majority who are the bulk of the followers, the late majority who include skeptics of the change, and finally laggards who are resistant to change (Kaminski, 2011). Spradley’s change theory Spradley’s change theory is also a derivative of Lewins theory of change that involves an eight step process. The difference in Spradley’s theory is that it provides for constant evaluation of the change during implementation to ensure it is successful. The eight steps are recognition of a need for change, diagnosis of the problem, analysis of alternative solutions, selection of the change to be implemented, plan the change, implement the change, evaluate the implementation, and stabilize the change (Stolley, 2005). Spradley’s theory also allows for the investigation of multiple alternatives to the problem. The change agent initiates the process by recognizing a problem, defining the problem, and developing different solutions to the problem. Throughout the process, there is the constant evaluation that improves the chances for implementing a relevant, and effective solution. Spradley’s theory can be an instrument of social change (change from the bottom u p) or corporate change (from the top down). Conflict theories The constant change that nurses encounter in the healthcare industry causes conflict. There are four main conflict theories: organizational conflict theory, social conflict theory, social cognitive theory, and social exchange theory. Organizational conflict theory Organizational conflict theory identifies conflict on several levels. Interpersonal conflict is between workers in an organization. Conflict can also occur between departments within an organization. Finally, conflict can occur between organizations. Some conflict is considered healthy for the organization as it promotes creativity and ultimately, productivity (Deutsch, 2000). The key to management of this type of conflict is communication to manage the conflict and develop cooperative solutions. Social Conflict Theory This theory contends that conflict exists between people because individuals are motivated to act based on their own desires rather than the desires of others. This can be applied to classes of people. For example, social conflict theory says that the wealthy act to maintain their wealth, while the poor act to increase their wealth. Karl Marx is often cited as developing social conflict theory through his writings where he discussed the constant struggle between factory owners and factory workers during the industrial revolution in Europe (Segal, Smith, 2015). Social Cognitive Theory Social cognitive theory states that learning occurs in a social context and most learning is based on observations (Denler, Wolters, Benzon, 2014). It is also applied to classroom motivation and achievement. It states that people have an ability to influence their behavior and their environment in a manner that is in alignment with their goals. Social Exchange Theory Social exchange theory states that relationships have give and take, but the balance of these exchanges aren’t always equal (Changing Minds, 2014). This theory explains how we feel about a relationship based on our perception of what we put into the relationship versus what we get out of it, what kind of relationship we think we deserve, and whether we can have a better relationship with someone else. Handling Conflict It is important as a healthcare leader to quickly identify conflict and respond to it in a positive manner. The first step to resolving conflict is to recognize that conflict arises out of differences between individuals, departments, or organizations (Segal, Smith, 2015). Whether these differences are real or perceived, they are equally important to both parties. How a leader responds to conflict can either lead to a resolution, or create more conflict. Examples of unhealthy responses to conflict include: failure to recognize the importance of the details of the conflict, explosive, angry, or resentful reactions, inability to compromise, and fear or avoidance of conflict. These responses will erode the respect your subordinates have for you and hinder your ability to be a leader (Deutsch, 2000). Examples of healthy responses to conflict include calm and respectful reactions, a readiness to forgive and forget animosity related to the conflict and move forward without harboring feelings of resentment or anger, courage to face conflict head on, and seeking compromise while avoiding punishing. Leader as a change agent The nurse leader uses their power sources to act as a change agent. They must use their image of power to promote involvement of staff in the project to gain support and commitment (Daly, Speedy, Jackson, 2015). The nurse leader must demonstrate their knowledge and competency through their expert power. They must also use their connection power to communicate with others to relay the elements of change as well as receive feedback of opinions and doubts of others (Daly, Speedy, Jackson). Their use of referent power to gain the respect of others helps the nurse leader to persuade and motivate others to accept change as well. By approaching change in a positive manner, the nurse leader has the ability to gain support for the change among subordinates throughout the department and organization. Conclusion Conflict and change are ever present in the healthcare environment, due to the dynamic nature of the industry. The ability of the nurse leader to effectively promote change, while recognizing and resolving conflict among staff are critical skills that the successful leader must have. Recognizing that conflict and change are necessary to improve care and spark creativity is the important first step towards effectively managing both. References Boston University School of Health. (2013). Diffusion of Innovation Theory. Retrieved March 31, 2015, from http://sphweb.bumc.bu.edu/otlt/MPH-Modules/SB/SB721-Models/SB721-Models4.html Changing Minds. (2014). Social Exchange Theory. Retrieved March 31, 2015, from http://changingminds.org/explanations/theories/social_exchange.htm Daly, J., Speedy, S., Jackson, D. (2015). Leadership nursing: Contemporary perspectives (2nd ed.). Elsevier Health Sciences. Denler, H., Wolters, C., Benzon, M. (2014). Social Cognitive Theory. Retrieved March 31, 2015, from http://www.education.com/reference/article/social-cognitive-theory/ Deutsch, M. (2000). The handbook of conflict resolution theory and practice. San Francisco, Calif.: Jossey-Bass. Kaminski, RN MSN PhD(c), J. (2011). Diffusion of Innovation Theory. Retrieved March 31, 2015, from http://cjni.net/journal/?p=1444 Segal, Ph.D., J., Smith, M.A., M. (2015). Conflict Resolution Skills. Retrieved March 31, 2015, from http://www.helpguide.org/articles/relationships/conflict-resolution-skills.htm Stolley, K. (2005). The basics of sociology. Westport, Conn.: Greenwood Press. Swanson, D., Creed, A. (2014). Sharpening the Focus of Force Field Analysis. Journal of Change Management, 14(1), 28-47.

Essay --

Report on family Breedlove Evaluator Morgan Bluebird, MSW intern February 12 2013 All personal information collected and used is protected from unauthorized disclosure by the Privacy Act. The Privacy Act also affords family of the clients the right to challenge the accuracy and completeness of the information and have it amended as appropriate. Identifying Information and Referral Source Clients’ name: Cholly Breedlove Client’s name: Pauline Williams Breedlove Day of birth: 21-06-1901 Day of birth: 13-03-1903 Role: Man of the house Role: lady of the house Civil status: Married Civil status: Married Clients’ name: Sammy Breedlove Daay of birth: 11-09- 1925 Role: Son of mr. Breedlove and mrs. Breedlove Civil status: Not applicable Client’s name: Pecola Breedlove Day of birth: 07-04-1928 Role: Daughter of mr. Breedlove and mrs. Breedlove Civil status: Not applicable The problem stated in this assessment relates to Pecola Breedlove, therefore when speaking of the client, it refers to her. The client is referred by her primary social worker, Dr.Trampene. Presenting the problem Pecola Breedlove, daughter of Cholly and Pauline Breedlove is suffering under the rough treatment at the hand of her family, what is more the functioning of her family in total. As mentioned before the development of the client may be thwarted if no intervention will be applied. The dysfunctional family causes the most damage to her because of the everyday violence as well as it engenders several negative external factors. The client is facing problems that relate to an inferiority complex, also Anxio... ... cruelty - physical abuse - sexual abuse - Z62.4 Emotional neglect of child Cholly Breedlove: - Z61.1 Removal from home in childhood - Z62.4 Emotional neglect of child - Z61.8 Other negative life events in childhood - F43.1 Post-traumatic stress disorder - Z72.6 High-risk sexual behaviour Pauline Breedlove: - F60.2 Dissocial personality disorder, not out of the question - Z60.4 Social exclusion and rejection - Z61.8 Other negative life events in childhood Treatment: 1. Weekly individual psychotherapy to reduce depressive symptoms and improve social and occupational areas for all four client. 2. Psychiatric evaluation to address potential use of antidepressant medication, for Pecola and Cholly Breedlove. Antidepressant drugs may be used in addition. 3. Out of home placement client 4. Biweekly couples Therapy session

Nigrescence Model of Racial Identity Development Essay -- Psychology

In 1971, William E. Cross, Jr., Ph.D., a Black psychologist and prominent researcher (specializing in Black psychology) developed a framework for assessing how black Americans come to understand what it means to be Black. Dr. Cross introduced his ideologies as the â€Å"Nigrescence Model of Racial Identity Developmentâ€Å". He asserts that every black American must undergo a series of identity stages to develop a healthy and balanced understanding of the Black experience and become well-rounded in our global society. This model encompasses five stages of identity development, which Dr. Cross emphasizes, must be performed in order to successfully accomplish this goal. The first stage of Black racial identity development refers to the pre-encounter stage. This depicts the juncture in life when a black American displays a lack awareness of his/her own race and is uninterested in racial differences (to include those that affect Blacks). This stage delineates two types of identities, namely the â€Å"anti-Black† and â€Å"assimilationâ€Å" clusters. The anti-Black pre-encounter stage represents a cluster of black Americans that take pride in White standards, values, and beliefs; they view the White race and culture as emblems of beauty and perfection. These people hold a high level of hatred for the Black race and openly expresses their opinion on the matter. In contrast, the assimilation pre-encounter stage represents a cluster of black Americans that exhibits low salience for being Black. This cluster does not blatantly express hate for the Black race, however, they prefer to identify themselves with being something other than black Americ ans. They embrace color blindness and maintain a race-neutral demeanor towards humanity. Whether classified within ... ...of many concepts forwarded by academicians that inaccurately assesses identity development. Dr. Cross conceptualized theories are oversimplified, as they implicate all black Americans as unified in their upbringing; family structure; values systems, beliefs, economic status, level of education, and exposures to racial indifference; which is clearly inaccurate. Simplistic models of this sort exclude an individual’s experiential background, which provides important variables to consider when assessing one’s comprehension of what it means to be black. Further, Dr. Cross’ model failed to explicate a connection between identity and psychological functions. It is vitally important that we suspend these types conceptual theories that label and classify our experiences, and develop accurate psychological theories that encompasses all variables that makes us who we are.

Procedural Democracy :: essays research papers

For a country to be truly democratic, it must practice procedural democracy and substantive democracy. A solid foundation and variety of different procedures is what makes a democracy work as it does for us today. There will always be problems with any system and there will always be someone complaining about how the government works. Without a doubt, we will never have a perfect government and we will probably never find one person without some sort of disagreement with the way things are run. But, a democracy is run off of compromises, and it will only work if the people are pleased with the progress that it has made. Democracy is supposed to be run by the people, but which people actually count. Many democracies don’t even allow the majority of their people vote. All democratic governments have some sort of regulations on who is allowed to vote. Even the United States of America, which we perceive to be one of the most democratic countries in the world, has regulations. If you are; too young, have ever been convicted of a felony, not a certified U.S. citizen, or are not mentally competent, you are not allowed to vote. This list has shrunk since the thirteenth, fourteenth, and fifteenth amendment though. Women, blacks, and even the poor have been discriminated upon to keep the people â€Å"we† want in the office. Slaves were even counted as only three-fifths of a vote at one time. It has been a hard fought battle by many people to get whom they think are the right people voting. What may be the most famous line of the Declaration of Independence states â€Å"We hold these Truths to be self-evident, that all Men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the Pursuit of Happiness†¦Ã¢â‚¬ . This line sets the tone for the rest of American life. It lets us know that there should be political equality and every live is as important as the next. It lets us know that one mans opinion is just as important as the other mans opinion. The majority will rule when it comes down to it, but minorities cannot be completely tossed away.

Allegory of the Cave Essay

Theme of Freedom, Responsibility & Education in the Allegory of the Cave The myth of the cave is a famous allegory, written by Plato in The Republic. It was written in the form of conversation between Socrates and Glaucon and covers the idea of shadow against light or how far our nature is enlightened or unenlightened. The story tells about the cave in which people live from their childhood, and have their legs and necks chained so that they cannot move, and can only see before them and cannot turn their heads. Behind them is a fire which is blazing in a distance. Between people and the fire there is a roadway where puppeteers are carrying all sorts of figures and statues of animals. Prisoners can only see the shadows of these figures and completely unaware that these are only soulless statues. The idea of the cave symbolizes shadow or what we believe to be real, while the sun represents education, enlightenment and truth. Further Socrates tells that if prisoners are released from th eir chains, than they would probably believe that the shadows are more real than what is really produces them. Or in other words if to show the prisoner the statues which are the initial cause of these shadows, than he or she would not know what they are. For him or her, the shadow will be more real than the actual thing. And if one of the prisoners will go out of the cave, then he or she will not be able to distinguish which world is real and which one is unrealistic. Plato depicts the path of teaching as the route to freedom, as a release from those chains which tie human beings to the play of shadows, as the flight from this land of bondage into a shape in which humanity becomes aware both of his previous state of bondage and of the origin of those shadows to which he was before. The main aim of education is to lead mankind into freedom and the core value of education is supported by freedom. Returning back to the cave, released man will have to decide which world to choose as real. Would he or she be happy in comparison to the other prisoners who have not yet seen outside of the cave. And here Socrates clarifies to Glaucon whether he or she will try to free the rest of people and explain them about the world outside. In this situation every human is free to draw their own selections and apply their  own substance for life; nonetheless, the choices men make are what they believe all human beings to do, causing men to be responsible for their activities. All men have a moral responsibility to their fellows. The escaped prisoner is responsible for passing away back and informing the rest of the captives of what he witnessed. He has to explain to them that the ultimate reality is not the phantoms along the rampart, but what is seen once you’re in the light. He then experiences anguish because the prisoners will not trust him. Every man suffers anxiety they have freedom and at the same time bear great amount of responsibility for all people. Therefore every choice that a man makes should be honest and responsible. Connection of freedom and responsibility with education is crucial in the contemporary world. Allegory of the cave is simplified picture of what happens in our society Most of the modern educational institutions do not support freedom. Students can just like the prisoners be affected by the so-called puppeteers with wrong side of the reality. Process writing â€Å"An unjust law is no law at all† All people have equal right, it does not matter what race you are or how old are you or where you are from. All of us should have equal rights. I think that African-Americans should reach for their aim, aim not to be discriminated and to have equal right. That time they had strong desire to live in peace. Martin Luter King is a leader of African-Americans who struggle for African-Americans freedom. He is the great leader, because he want to reach freedom without violence. He was great thinker, because he did not start disorders in country, he just wanted to make economic withdrawal program. It shows that African-Americans had strong desire to be free, and desire to reach it without violence. Equality is not always justice EqualityJustice Equality as shown in the first picture is when all people get strictly the same things, no matter of their needs and possibilities. Equality in my opinion is not perfect, and does not take into consideration different  possibilities of different social classes which lead to the inequality in the society. What is justice? Justice – is a concept of rightness, which is based on ethics, law, religious and other aspects. In my opinion equality is not always justice. Every class of people should separately get help and benefits from government or administration. This picture above very well helps us to realize that justice and equality are different things. Most of us sometimes mix these two words. I also can give another example: Sometimes different organizations support orphans who need additional help from the society. If to equally treat them they will not get equal to other children, who have parents. This is because they will not be able in the same conditions afford parents immediately. While within the concept of justice, these children should get more benefits from government and different social organizations rather than usual children, who get care and support directly from their parents. La Jetee La Jetee is a science fictional movie filmed by Chris Marker in 1962 in France. Compounded almost from photos, it tells us about post 3rd world war and experiments with time travelling. From French La Jetee is translated runway, which is a place where planes take off. In the movie, people who survived after 3rd world war were living under destroyed Paris, and most of them were imprisoned criminals and prisoners of war. Scientists researched injection which could make humans mind to travel in time. They wanted to rescue the present and ask for help from future and past. They found an experimental who could mentally withstand the shock of time travel. Finally they found him, and he was a prisoner. They sent him to the past the his pre-war childhood where he saw a woman and a mystical murder on the observation platform. After several attempts, he could reach different period of his life. There he built a romantic relationship with the woman on the observation platform in his childhood. After this he was sent to the future, where he meet with the highly developed people of the future. They give him a power unit which is able to recreate his destroyed world. After all these, he returned back to his time, where he was sentenced to death. But the people of the future offer him to go with them; he refuses and asks them to send him to the past to his childhood, to meet his beloved woman, on  the observation platform. Finally, when he goes back to that time, to that platform, where he hopes to meet that woman, he will be killed by a person. He realizes that the murder which he saw as a child, was his own murder. What is common between Antigone and Allegory of the cave? These three works can be connected with three ideas. Idea of freedom, honesty and responsibility In both works we can see theme of freedom. It is freedom of choice. In Plato’s Allegory of the cave prisoner who was released have a choice to be enlightened or unenlightened and another choice to run away or to come back and tell every one the truth. In Sophocle’s work Antigone Kreon have a choice to change his law or to punish everyone who will break a law. The theme of honesty also presents here. Antigone was honesty with her king Kreon and tells him everything what she feels. She was against of king’s law because that law was unjust law. We can say that she was agree with St. Augustine’s phrase â€Å"unjust law is not law at all†. In Plato’s work prisoner was, who was released, honesty with his co-prisoners, he does not run away he come back and tell everything what he see outside of the cave. The last theme of our orientation week is responsibility. Prisoner in Plato’s work come back and tell everyone the truth. He want to show them another side of reality, with this action he shows us his responsibility for others â€Å"the truly free individual is the one who is experiencing guilty for everything around him†. And Antigone also was responsible. She brakes a law and bury his brother with all funerals. My poem about nature Hello, hello, hello, Listen to me dear all, I go to walk With my classmates And then I saw this beautiful vase. I was confused How beautiful it was This vase was huge in size But then I realize That I get behind I run away Back to my classmates It was pretty good To see this vase

Quality Management

Elan employs 3 full-time workers year round and 7 seasonal employees in the summer months. Elan Management has been successful through the con injections it has with one of America's top builders, DRP Horton. DRP Horton has chosen Elan Management as one Of its go-to management communities in the Atlanta metro area. Elan does a good job of quality control in keeping the clients happy but there are several competitors in this industry and in order for the company to grow, Elan will need to implement ways to improve quality through quality planning and assurance. Robber Statement We are focused on becoming the go-to firm for other builders in the metro Atlanta area. We have deiced that we have an issue with quality planning and implementation which is needed if the company is to grow in the next few years as it would like. Elan is looking to obtain on average 3- 4 new clients per year. The current quality planning initiatives are basically non-existent. It appears to be more of a  "go with the flow' type of planning. In other words, if something comes up, then it will be handled, if not no one worries about it.This process is not sustainable for growth and the company will never gain more clientele. We need to incorporate procedures on how to build clientele and implement those procedures timely. When Elan Management opened in 2008, we had 6 clients (communities). Over the next 4 years, we gained 8 more clients. These clients were assigned to us directly by the builder of the communities. There was no effort on our part to obtain the communities. In the past 2 years, 4 of the communities have since turned over to the homeowners and we no longer manage them.The goal of all homeowner's associations is to eventually turnover to the homeowners if they are willing. If we are unable to develop better quality management skills, we will eventually have no clients and will continue to wait for DRP Horton or other builders to provide hem to us instead of us attempting to get the clients on our own. Literature Review As stated by Catalina â€Å"In the current market economy, companies are constantly struggling to achieve a sustained competitive advantage that will enable them to improve performance, which results in increased competitiveness, and of course, profit.Among the few competitive advantages that can become sustainable competitive advantages, quality plays a crucial 234) In the current state, Elan cannot compete with those top local management agencies such as Community Management Associates or All Property Management which have oratorios that is considerably larger than ours. We have to be willing to create ways to better market our company to potential clients. Although, we are able to maintain the quality with our current clients, future clients are seemingly unaware of our existence.As stated by Crosby ‘There is no such thing as a quality problem. Problems originate in functional departments. Thus, a firm may experience account ing problems, manufacturing problems, design problems, technical support problems, and so on. In Crosby view, these are all quality problems, but the burden of the responsibility for solving them falls on these national departments and not in the quality department. The role of the quality department should be to measure conformance, report results, and provide leadership and support to drive quality improvement. † (p. 3) Since Elan Management is such a small company, there is no dedicated quality department to turn to for answers on quality improvement so each individual employee in some way will need to contribute to the quality process. According to Schroeder, â€Å"Managers and employees should be trained in the quality initiatives the company has implemented. Employees should be a part of the process in developing methods to assist in getting other employees involved in quality improvement and acceptance. † (p. 6) As I stated above, since Elan doesn't have a qualit y management team, all employees should have input in the quality process.Not only will it benefit the clients that we serve but it will also increase employee morale. Although there are only 3 full-time employees, having them involved would show them that they are appreciated and their opinions are valued. According to Kenton, â€Å"the process of collaborative planning can promote networks, coordination, and buy-in that promotes implementation, even if the plan itself is not directly influential. † (p. 436) So, having a bottom-up approach and including members of the entire company is beneficial overall even if it doesn't fully result in what was expected. The quality experience process occurs when firms (alone or with customers) deliver attributes for customers to experience and customers perceive these attributes through the lens of their measurement knowledge and motivation, emotions, and expectations. † (Colder, p. 4) Incorporating ways to enhance the customer exp erience is critical. Including customers in the process through voice-of-the-customer (VOCE) analysis with customer input would be helpful. Many organizations currently invest in quality improvement programmers.However, the literature has revealed that many companies felt that the quality improvement programmers had fallen short of their expectations and that these programmers were not generating the anticipated improvements (L am, 1997). The key reason for this gap between quality improvement expectations and the realization of benefits is the absence of an effective quality planning process before its implementation (Curran and Godlier, 2000). Thus, quality planning is identified as the most significant phase in a corporate quality management process requiring ore attention. † (Generate, p. 02) As Generate states, quality plan inning is pertinent to the quality management process. Companies have to create a clear cut plan in order to become successful. In order for companies to be in a position to improve and offer a higher standard of quality, they must come up with avenues to make it happen. Analysis Elan Management's problem starts with the lack of a quality planning process. By not having a quality plan, we are not allowing ourselves to improve and go after what we want, which is increased clientele. Elan blames a lot Of its lack Of progression on the size Of he company rather than its lack of utilizing available resources.Just because the company is small does not mean that it cannot grow and be as successful as those larger management firms in the area. The owner must realize the importance of providing quality to the clients and how we have managed for this long. Clearly, we are capable since we are still in business. Although, an actually quality management department cannot be created with the amount of staff we have, it is possible to hire an expert that could lead us in the right direction. â€Å"Project management requires achieving cost, schedule, and performance arrests while providing an outcome that satisfies the client.A measure of the value of the project to the client is the level of quality associated with the completed project. â€Å"(Liberator, p. 422) For Elan, our project is simply how do we get more clients and once we get the clients how do we not only keep them but also have them to refer others to us as well. With property management, our clients are the Board of Directors for each community. If the Board feels we are doing a great job, they will be more inclined when a friend or relative gives them a horror story about their HOW management many, to let them know about us and all the things we offer that would benefit their community.Recommendations have a few recommendations for Elan Management. First, I would suggest root-cause analysis. In root-cause analysis, organizations must identify the root causes of their quality problems and fix them rather than only dealing with the symptoms of the proble ms. In order to get to the root of the problem, Six Sigma should be used. In the Analyze phase, we ask the 5 Whys to get to the root. By starting here, we begin to see what how the problem arose and leading to the next steps o resolve them.Secondly, I would suggest benchmarking which is when the company examines other like companies so they are able to take actions that will lead to performance improvement. Researching your competition is essential as you all are reaching out to the same clients. Whichever company has the better plan or more knowledgeable, better quality product or service will more than likely surpass the others. Elan needs to plan, plan, and plan in order to be successful. Allowing the company to basically move freely without structure is not going to allow Elan to receive the type of clients hey want or even gain more clients.

How To Move Past Cultural Elements Essay

There are two ways in which cultural elemental change must be supported. The first is in the manner of executive support. This is not merely â€Å"yessing† the voiced suggestions of staff. Rather, it is though the changed behavior of the executive that staff will change is well. This is termed as behavioral support. Executives must model the behavior that they want to see in their subordinates. They must also follow the rules that they expect their workers to adhere to until that rule has changed. Help the team members achieve goals that are not only important to the team, but important to the individual team members as well. â€Å"Use every possible communication tool to build commitment and support for the big goal, your organization’s values and the culture you want to create† ( (Heathfield). Leadership is not proven by making unrealistic promises or brutal tactics in order to impress or intimidate. It is proven when an executive means what he says and does what he says. The second way in which cultural elemental change must be supported is the training of the support team. The executive cannot merely expect to perform without ensuring that they have the proper training. A support team cannot be expected to support without a clear interpretation of what is expected and desired of them. Here it is useful to create a value and belief statement that the entire team subscribes to. Change the reward structure and redesign the operational structure to reflect the new organizational culture that is coming in. Bibliography Heathfield. (n. d. ). How to Walk Your Talk, leadership in Action. Retrieved August 09, 2010, from Ask. com: http://humanresources. about. com/cs/managementissues/a/walktalk. htm

Competition in the Movie Rental Industry in 2008

Competition in the Movie Rental Industry in 2008: Netflix and Blockbuster Battle for Market Leadership Although the corporate strategies implemented by Netflix and Blockbuster have allowed them to become leaders of competitive advantage in the movie rental industry, they sometimes encounter strategic issues that slow down their product and services process. My research of Netflix and Blockbuster will enable me to present a SWOT analysis and recommendations for each company. Netflix, founded in 1997 by Reed Hastings, has achieved its goal of becoming the largest online movie rental service in the world. By the end of 2007, Netflix recorded revenues of $1. 2 billion. With a library of 100,000 movie titles and a subscriber base of over seven million, they had become the leaders of the movie rental industry (Gamble & Thompson, 2011). Netflix’s business model of internet subscription enabled them to compete in the movie industry. Consumers love going to the movies, but with increasing theatre prices found it too expensive to attend public viewings. Netflix provided an inexpensive way to view movies which could be done from the comforts of home. According to the text, (Essentials of Strategic Management, 2010), â€Å"Netflix’s success is due to its six-pronged strategy of providing comprehensive selection of DVDs, easy way to choose movies, fast delivery, no return due dates, and convenient drop in mail movie returns† (Gamble & Thompson, 2010). In an online survey by Nielsen Online, Netflix was rated number one for three years and for nine consecutive periods by Forsee/FGI Research (Netflix, 2009). Netflix Strategic Issues Blockbuster, Netflix’s fiercest competitor, experience many rental issues until 2007 when they regained market shares forcing Netflix to reduce subscription prices. Not only did Blockbuster gain presence, other competitors like Redbox also gained presence in the market due to new technologies (VOD & DVR) that are influencing the business environment. The business model used by Netflix caused a stir in the market industry. However, the damage control strategies of competitors and competitor recapture of market shares is threatening Netflix’s competitive advantage. Netflix has to change with the times. Competitive Forces Netflix and Blockbuster are affected by the five forces of competition which are potential new entrants, bargaining power of buyers, bargaining power of suppliers, threat of substitutes, and rivalry among existing competitors (Gamble & Thompson, 2010). The companies must understand how these forces work and affect their operation. Threats of New Entrants -In the home video/game industries, new entrants must own large amounts of movies/games for rental or sale to fulfill customers' demands. Meanwhile they have to build up various distribution channels for products to reach customers in a very quick way (Xie & Lin, 2008). Bargaining Power of Suppliers -The inputs of suppliers in the home video/game industries are very important and since there are only a few qualified suppliers in the industry, their bargaining power is high. Netflix acquires its movies from movie studios and distributors, buying DVDs on a fee-per-DVD basis, paying license content fees, and signing revenue sharing agreements. Blockbuster also has revenue sharing agreements with its suppliers. To some extent, these agreements reduce the bargaining power of suppliers. In terms of the computer system, Blockbuster is using Provia's Viaware warehouse management system (packaging, sorting, and distributing rental products) in its supply chain management to keep costs down (Xie & Lin, 2008). Threats of substitutes -Substitutes include movie theaters, satellite TV, and cable TV. Customers can go to movie theaters and enjoy the vivid atmosphere. Alternatively, they can order â€Å"pay-per-view† or subscribe â€Å"on-demand† from satellite TV and/or cable TV providers to watch movies at home. Users can watch anytime they want. Satellite and cable TV offer sufficient selections of new releases and are is easy to watch with just click on remote. Netflix and Blockbuster compete for customers by offering various kinds of movies and internet access (Xie & Lin, 2008). Rivalry among industry competitors – Netflix and Blockbuster are in a highly competitive industry. Competitors include merchant retailers, such as Wal-Mart, Best Buy, and Target; video and game store like Hollywood Video, Movie Gallery, and Game Stop; supermarkets, convenient stores such as Publix, and McDonald's. The significant rival is Hollywood Video which offers movie and game rentals (Xie & Lin, 2008). Bargaining power of buyers -Buyers are not in concentrated groups and do not buy in large amounts. However, within the entertainment industry, customers have a lot of alternatives and have no switching cost. However the introduction of DVDs, influenced customers to purchase DVDs since the cost is almost the same cost of rentals. This makes buyer power moderate (Xie & Lin, 2008). The five forces of competition of the movie rental industry presents little force against a competitor’s market position based on buyer power, supplier power, and new entrant threats. However, threat of substitutes and rivalry among competitors can affect the amount of profits a company will gain and retain. Netflix SWOT Analysis The presence of Netflix and Blockbuster in the movie rental industry has assisted me in developing this analysis of each corporation’s strength, weaknesses, opportunities, and threats as followed: Netflix’s strengths are: Good reputation, unlimited movie rental subscription, no due dates or late fees, easy website access, and large movie selection. Netflix’s weaknesses are: Limited to internet rental access, and long waiting period for new releases. Netflix’s opportunities are: To provide Video on Demand media access, music and movie download, and acquire partnership with gaming industry. Netflix’s threats are: Low DVD rentals, government regulation of rental distribution, high level of competition, and new movie media technology. Blockbuster SWOT Analysis Blockbuster’s strengths are: national and international recognition provides movie and game rentals, various vices for rental access (i. e. stores, kiosk, and internet), offers snacks and beverages for purchase in stores, and accommodates all customer types. Blockbuster’s weaknesses are: Poor distribution process, increased operating expense, decreased reputation, limited new released video games, unable to compete with game distributors (i. e. GameStop), and constant rental policy changes. Blockbuster opportunities are: Unlimited access to downloadable media libraries, increased production of brand movie rentals, and partnership with gaming system industry. Blockbuster’s threats are: New video formats, decreased DVD movie rentals, increased competition, and government regulation of movie rentals. The SWOT analysis shows that Netflix and Blockbuster have strong strengths and opportunities, however in order to Netflix to maintain its competitive advantage there needs to be an upgrade in innovation and technology that will strengthen their reputation and reliability. Blockbuster’s loss in reputation will continually plague their ability to remain competitive and maintain the customer base that they have. Blockbuster will continually face challenges until they upgrade their innovation and technology to level where they will enter into recovery mode. As I studied the financial information presented in the text, it appears that Netflix has been able to offer customers the benefit of low rental fees because they have been able to maintain a low level of expenses. The benefits offered to customers have increased the amounts of net income and movie rentals. Netflix prides itself on promoting customer satisfaction and meeting demands of its internet base. According to the numbers presented by Internet World Stats, the percentage of internet penetration by the North American population was 74. 2 percent in 2009, which was a 134 percent increase from 2000. At this rate, Netflix could secure an internet rental customer base of 74. 2 percent which would strengthen its success (Miniwatts Marketing Group, 2009) Blockbuster’s biggest challenge is development of a viable strategic approach to price setting. When Netflix entered the game, Blockbuster began to lose profits. In an attempt to recoup some of its losses, Blockbuster presented campaign where the rental policy constantly changed leaving customers confused and unsure of the rental process. Although Blockbuster has a large selection of movie titles and global presence, its reputation of dissatisfied customers and inefficient distribution has caused its overall cost to rise significantly. Blockbuster’s competitive advantage is that it offers various channels by which customers can access entertainment media. According to Blockbuster, â€Å"The same customer can choose different ways to access media entertainment on different nights† (Blockbuster, 2010). Recommendations In order for Netflix to maintain its competitive advantage there must be an adjustment of their strategy. Customer satisfaction should be a key factor of its strategy. I recommend that they base their marketing promotions on increasing customer awareness of the variety of accessible content offered. They should also implement the availability of music content and digital media to their library. The development of an award program for customers with lengthy memberships would influence word of mouth recommendations. Most of all, Netflix must continue to offer their customers the benefit of more titles at modest cost subscription memberships. In order for Blockbuster to regain its competitive advantage and reputation there must be the development of a strategy that will increase their profit. They have to become more innovation in internet and in-store rental process. There should be monitoring devices placed on scanner registers and mailed movie rentals to better track returns in order to keep their cost at a minimum. Staff should be trained and monitored on a constant basis to ensure that customer satisfaction is the key priority. Blockbuster must implement policies that will be enforced and understood by customers. They should also team up with gaming system producers to ensure that they will be supplied with current games and possibly offer gaming system rentals. Most of all they should find their own niche market which will provide them with a specialized competitive advantage. The information researched on Netflix and Blockbuster has enabled me to conclude that competition in the movie rental industry is highly competitive. There are new companies entering the market that have a competitive advantage whether it consist of internet rental, vending machine rental access, or in-store rental access. Netflix and Blockbuster have taken the lead in providing thousands of movie title to be viewed in the comfort of our own homes without the expense of movie theatres. Although both companies have a competitive advantage, they each have a following of dedicated customers who will stay with them because of familiarity. Through my research I have learned that consumers are the controllers in the movie rental industry. If consumers dislike the way they are serviced or the cost of movie rentals they will most certainly move on to a company which will cater to their movie wants and needs. However, the movie rental industry must stay up on new innovations and technologies in order to remain competitive, profitable, and maintain modest levels of overall costs.